IT Service Agreement

Introduction
Setting Up the IT Service Agreement Task
- Service Configuration
- Email and AI Configuration
  - Email Address for Delivery
  - Choose Preferred Language
Using the IT Service Agreement Task
Support & Troubleshooting

Introduction

The IT Service Agreement task in FlyTask helps users generate tailored service agreements that set clear terms between IT service providers and clients. By entering specific details, this task produces a customised contract covering key aspects like service availability, responsibilities, and termination conditions.

Setting Up the IT Service Agreement Task

Service Configuration

Service Provider

Enter the name of the IT service provider.
Example: Tech Solutions Ltd

Client Name

Name of the client or business receiving the services.
Example: Global Enterprises Inc.

Effective Date

The start date when the agreement comes into force.
Example: 01 January 2024

Agreement Duration

Duration the agreement will remain active.
Example: 6 months

Service List

Services included in the agreement.
Example: Web application development

Service Description

Detailed description of the services offered.
Example: Comprehensive web application development, covering front-end and back-end

Service Exclusions

Services not covered under the agreement.
Example: Excludes ongoing maintenance and post-launch updates

Uptime Guarantee

Minimum service availability expected.
Example: 99.9% uptime

Performance Standards

Expected quality standards for service delivery.
Example: Fast load times, responsive design

Support Availability

Specifies when customer support is accessible.
Example: Monday to Friday, 9:00 am to 5:00 pm

Provider Responsibilities

Duties and obligations of the service provider.
Example: Timely project delivery, high-quality standards

Client Responsibilities

Client’s responsibilities in the agreement.
Example: Providing timely feedback and materials

Payment Structure

Defines how and when payments will be made.
Example: 30% upfront, 40% at beta, 30% upon delivery

Late Payment Penalties

Consequences for missed or delayed payments.
Example: 5% late fee

Termination Conditions

Circumstances for ending the agreement.
Example: 14 days' notice or breach of contract

Notice Period

Required time for notifying before termination.
Example: 14 days

Email and AI Configuration

Email Address for Delivery

The email address where the final agreement will be sent.
Example: support@flytask.com

Choose Preferred Language

Select the preferred language for the agreement.
Default: en-GB

Using the IT Service Agreement Task

After inputting all necessary details, follow these steps to complete the task:

Review Your Information: Carefully check each field to ensure that entries like service descriptions, availability, and payment terms are correct. This accuracy is essential for generating a complete and reliable contract.
Submit the Form: Once all fields are verified, submit the form. This action saves your data and prepares it for the AI to process.
Execute the Task: Click "Execute" to begin generating the IT Service Agreement. FlyTask’s AI will analyse your inputs and draft a tailored agreement that covers all specified terms, responsibilities, and standards.
Receive and Review the Agreement: The completed IT Service Agreement will be sent to the provided email. Review it carefully to confirm that it aligns with the intended scope and expectations before finalising it with the client.

Support & Troubleshooting

For any issues or questions, reach out to our support team at support@flytask.com. We’re here to assist with any setup or troubleshooting needs.